Return Policy - Zovee Cart

Reasons for return:

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories.

Conditions for return:

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

The return has to be in compliance with the Return Policy associated with the product category.
Zovee Cart should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories, within period mentioned in the returns policy.
Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
The returned products are subject to verification and quality checks by the sellers selling on Zovee Cart in order to determine the legitimacy of the complaint or return.
If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product, and after quality check.
You should fill the Return Form provided by Zovee Cart with the originally delivered package, or made available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

Non-returnable products:

All products cannot be returned. Some of the products that cannot be returned are:

Innerwear, lingerie, socks, clothing freebies and swimsuits.
Perfumes, personal and beauty care.
Products that have been used or installed.
Products with tampered or missing serial numbers.
Personalised or engraved products or resized products.
Product sold in sets or combination cannot be returned individually.
Any other product depending upon the Return Policy in force.

If You are unable to inform Zovee Cart of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Zovee Cart or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. Zovee Cart or seller will not be responsible if the product is not accepted and no refund will be issued.

Damaged, defective or other non conforming products

Returns of damaged, defective or other products eligible for return are accepted as under:

In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online through [weblink] as per the Returns Policy: Customer care [•] or contact us: [•]
Upon receiving Your return request, Zovee Cart shall verify the authenticity and the nature of the request and if the request is genuine, Zovee Cart will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.

iii. Zovee Cart or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS or notification at Your email address or mobile number provided to Zovee Cart. In the event Zovee Cart is unable to arrange pick-up, Zovee Cart will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.

For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.
If Your pin code is not serviceable, Zovee Cart may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.
Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to Zovee Cart.

vii. You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and Zovee Cart shall not in any manner be held liable for the same. In the event of dispute, Zovee Cart will coordinate with You and the seller to reach an amicable solution. Zovee Cart is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and Zovee Cart will not be liable in any manner.

Dead on arrival products:

In the event You receive an electronic or technological product that is has manufacturing defect or is dead on arrival, You should inform Zovee Cart the period defined in the returns policy and place a request for return by following the procedure defined in the Returns Policy. You may be asked to obtain a manufacturer defect or Dead on Arrival certificate from the manufacturer or an authorised service center of the manufacturer. This certificate will have to be produced to Zovee Cart for processing Your return request and sent to seller along with the product Zovee Cart may engage with a third party at its own discretion to help Customers obtain this certificate and cannot be held responsible for any delay or mishandling of products. If the products is found to be working or the defect is caused to any mishandling, product will be returned back to You. Customers are required to accept the return

In case a dead on arrival certificate cannot be issued by an authorised service center of the manufacturer, You will be required to get the product serviced or repaired as per warranty provided by the manufacturer and Zovee Cart will not be liable in any manner. In the event the certificate provided as dead on arrival certificate is disputed by the manufacturer or deemed as invalid, the product will be returned to You and Zovee Cart will not be liable in any manner.

Period for return:

Please click here to know the periods within which products can be returned (Period of Return) to seller for a refund. In case of any conflicting Return Periods on this link and on the product information page, Return Period on the product information page will prevail.

Cancellation of return request:

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to Zovee Cart cancelling Your return request.

Refusal of return request:

Zovee Cart reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Zovee Cart and accept Zovee Cart’s decision regarding the refusal or cancellation and further agree not hold Zovee Cart liable for any refusal or cancellation.

Frivolous complaints:

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, Zovee Cart reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Zovee Cart in this regard.

Return Shipping Process:

Self send process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self courier of returns should be initiated within the periods specified in the Zovee Cart’s Returns Policy. Zovee Cart is not liable to process the return request until satisfactory proof of delivery is provided to Zovee Cart.

In case of damage claims, Zovee Cart may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by Zovee Cart, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, Zovee Cart or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of [•] attempts will be made by the logistics service provider to pick-up the product to be returned.

Zovee Cart will not be liable for the products returned by mistake.

In the event where a product not belonging to the seller selling on Zovee Cart is returned by mistake, Zovee Cart is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund.

Discrepancy between You and our logistics service provider:

In case of any discrepancy in the status of pick-up of a product arranged by Zovee Cart, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the Zovee Cart assigned logistics service provider at the time of the pick-up.

In case where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, Zovee Cart will coordinate with You and the seller to reach an amicable solution. Zovee Cart is only a facilitating link between You and the seller and will not be liable in any manner.

Cancellation Policy

Cancellation of an order can be either by Zovee Cart or by You.

Cancellation by us

Zovee Cart has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

i Failure to comply with any of these Terms.

ii Product is unavailable with the seller.

iii Technical errors or issues.

iv Problems identified by Zovee Cart’s credit and fraud avoidance department.

v Invalid address is given in order details.

vi Malpractice is used to place the order.

vii Bulk order is placed for commercial resale.

viii Multiple orders are placed for same product at the same address.

ix Order is undelivered after [•] attempts.

x EMI offer is rejected by the bank.

xi Failure to collect the order from partner store within stipulated time.

Zovee Cart reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. On such cancellation You will be sent a notification email or SMS at the email address or mobile number provided to Zovee Cart.

Cancellation by You:

You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the Website through ‘my account’. You should state the reason for such cancellation. Zovee Cart will process the request for cancellation as per the policy in force.

If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to Zovee Cart.

Zovee Cart reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold Zovee Cart liable for any rejection of order cancellations.

You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

Refund Policy

Refunds

Refunds are provided for cancellation/return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of Zovee Cart until conclusion of such quality checks unless claimed by Zovee Cart anytime before that. If any amounts are wrongly paid or refunded to You, You will transfer such amounts back to Zovee Cart within 3 days of Your receipt.

No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time period for refunds:

Refunds are processed within 1-6 working days of receiving the product returned and completion of quality checks depending upon the various banking and payment channels.

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.

Zovee Cart is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of refund:

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.

Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of Zovee Cart.

You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your Zovee Cart account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Zovee Cart will be sent to You.