Refund Policy
- Go to Order History and select the items you want to return.
- Click on the Return option below the item.
- Select your reason for returning the item and confirm your return request.
You will have to share your order number the one from your confirmation email or SMS with us, along with the reason for your return. Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.
Here is a list of product categories and their respective return windows:
1. Apparel and other non-electronic products – 30 days from product delivery date
2. Watches – 15 days from product delivery date
3. Electronics – Example: Cameras, Laptops, Mobiles, Gaming Devices, Tablets, etc – 7 days from product delivery date
4. Appliances – Installation Required Example: Washing Machines, Water Purifiers, Air Conditioners, Televisions , Double Door Refrigerators, etc. – 7 days from installation date
5. Appliances – Installation Not Required – Example: Air Purifiers, Water Coolers, Soundbars, Single Door Refrigerators, Semi-Automatic Washing Machines, etc. – 7 days from product delivery date
Please note that returns will only be accepted if the product received is ‘not as described’, ‘defective’, ‘damaged’ or ‘not working when reviewed’.
In case of post-usage defects, we suggest you to avail the manufacturer warranty by contacting them or visiting their authorised service centre for additional assistance.
P.S.: Zovee Cart reserves the right to amend the Returns Policy as and when necessary.
Returns are not possible in cases where the brand/seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after return timeline has lapsed.
If you’ve shopped on Zovee Cart, here are some products we can’t take back at all:
- Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons
- Perfumes, personal and beauty care products, as mandated by the seller
- Products that have already been used or installed, as mandated by the seller
- Products that have been tampered with or are missing serial numbers, as mandated by the seller
- Personalised/engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy here .
Enclose the products, in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch the slip/air way bill provided by the logistics company at pod@zoveecart.com. To find out all you need to know about returns, refer to our Returns Policy
Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new products you want to order.
Yes you can. Just select the products you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos for example: Buy one get one free combos, free gifts, etc
Yes. Any freebies/gifts that you received will need to be returned along with the original product.
Please get in touch with us and we will resolve it for you. Please raise a complaint with us using Zovee Cart Contact link on the website.
Once you’ve made a return request with us, a pick-up will be arranged in 3 working days, in the case of apparel and accessories. In the case of electronics products, a pick-up will be initiated after the return request has been approved.
Yes it is possible. To cancel your return request, please visit ‘My Account’ section.
Once the return request is approved, you will receive a SMS notification that contains the airway bill number. You can use it to track your return on our logistics partner’s website
It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.
It’s unfortunate, but the reason for making the return does not comply with our policy.
If your order or a part of it does not match the product description, we’ll look into it right away. You can initiate a return request through Order History in the My Account section.
All refunds are credited back to the account/card used to place the original order in case of prepaid orders. If you have placed a COD order, we will transfer the money via NEFT to your bank account.You can also choose your refund mode as CLiQ Cash.
Please send the details below to Refunds@zoveecart.com.
- Name
- Bank Name
- Branch Name
- Account Number
- IFSC Code
Refunds cannot be processed to third-party accounts. This means that the name on your Zovee Cart account and your bank account must match. So make sure you give us the right bank account details.
No, only as you chose the account that you given while purchase.
You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days.
If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.
If an order is cancelled/lost in transit/undeliverable, we shall refund the full amount [inclusive of shipping charges] to you in case of prepaid orders.
If the order has been returned unfortunately we will not be able to refund the shipping charges to you.